Privacy Policy

1. Information We Collect

We collect information you provide directly to us when requesting sourcing consultations, submitting designs, or contact requests. This includes company names, contact names, email addresses, phone numbers, and design briefs/tech packs.

2. How We Use Your Information

We use the information collected to:

• Evaluate manufacturing feasibility and match briefs with appropriate factories.
• Communicate regarding active sourcing quotes, sampling, and shipping details.
• Maintain quality control records and chemical safety compliance documentation.
• Improve our website performance and B2B services.

3. Data Protection & IP Confidentiality

We implement robust security measures to protect your personal data and design assets. Technical drawings, custom fit sheets, and printing graphics are protected by confidentiality protocols and are shared only with partner factories directly involved in your order.

4. Third-Party Sharing

We do not sell or trade your data to third parties. We share information only with trusted partners necessary to fulfill your orders, including accredited testing labs (SGS, Intertek), partner mills, customs clearing agents, and shipping carriers.

5. Your Data Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about your company. Contact our data compliance desk at hello@fresh-craft.com to submit requests.